First Aid at the Games

First aid officers will be available at each of the venues during Games time, and allocated treatment areas will be clearly identifiable. First aid will also be available at the Games Entertainment Hub as well as at the Opening and Closing Ceremonies. If an incident occurs and you require further treatment or support than what is available at a Games venue, you will be referred onto a specialist or taken to a local hospital for further treatment.

Physio, massage and strapping services will also be provided at a number of venues. It is recommended that you bring your own tape, otherwise a nominal fee may be charged. Details of the venues offering these services will be confirmed in 2016.

Emergency First Aid

In the event of an emergency, support should first be sought from the onsite medical personnel at the sports venue. However, if you are not at a venue and require emergency medical support, the number to call in New Zealand is 111.

If you get sick within a month of arriving into New Zealand, please seek medical advice as soon as you can.
Telephone free support is available from Healthline on 0800 611 116 or contact a doctor.
It is important to tell them that you have been outside New Zealand recently.

Additional information is available via

Accident Compensation Corporation (ACC)

In New Zealand there is a scheme called Accident Compensation Corporation (ACC), which includes the medical treatment of overseas visitors who are injured while in New Zealand.

However, injured tourists cannot get compensation for lost overseas income and their cover does not continue once they leave New Zealand. In the case of serious injuries, ACC will assist visitors only to the point where they are able to safely return home. It is important to note that in return for this cover, overseas visitors forgo the right to sue if they are injured here.

For further information about how ACC works in New Zealand for tourists, please visit the website here.

Travelling with Prescription Medicines

If you are carrying prescription medicines or controlled drugs you should:

  • Have a prescription or letter from your doctor;
  • Carry the drugs in their original containers; and
  • Only carry three (3) months’ supply of the prescription medicines or one (1) months’ supply of controlled drugs.

Further information is available at